General Terms and Conditions for Online Daily Berth Bookings at ACI Marinas

Article 1 – Definitions

In these General Terms and Conditions, the following terms shall have the meanings set out below:

• Service – the online booking and use of a daily berth for a vessel at an ACI marina, booked and paid for through the aci-marinas.com website.
• User – a natural person or legal entity that books and pays for the daily berthing service through the aci-marinas.com website, that is, uses the booked berth.
• Service provider – Adriatic Croatia International Club, za djelatnost marina d.d. (ACI d.d.), providing the daily berthing service at ACI marinas.
• Consumer – a natural person that books a daily berthing service for purposes outside their commercial, business, sole trading or professional activities, that is, for private purposes.
• Business user – a legal entity, a natural person acting as a sole trader or a natural person practising a liberal profession, provided that the daily berthing service is booked in the course of their business or professional activities.
• Contract – an electronic contract for the provision of the daily berthing service concluded between the user and ACI d.d. upon successful payment authorisation and confirmation of the booking.
• Booking – ACI d.d.’s confirmation that a daily berth has been reserved for the vessel specified in the booking at a specified marina on a specified date, under these General Terms and Conditions.
• Marina – the ACI marina where the user uses the booked daily berth, selected during the booking process.
• Vessel – the user’s craft, the dimensions (length, beam and draught) and other characteristics of which are specified in the booking and for which the booked daily berth is used.
• Daily berth – a temporary berth for a vessel in a marina allocated for the duration of one chargeable day, in accordance with ACI d.d.’s applicable Price List.

Article 2 – Booking and payment

The user can book and pay for the daily berthing service in marinas within the ACI marina system through the booking service available on the www.aci-marinas.com website.

At the time of booking, the user is required to pay the relevant price for the daily berthing service in accordance with ACI d.d.’s applicable Price List for the selected marina, dates and vessel characteristics. Any promotional offers, discounts, vouchers, complimentary ACI days and ACI Card benefits apply only if their application is technically possible and correctly entered in accordance with these General Terms and Conditions.

The contract between the user and ACI d.d. is deemed to have been validly concluded upon successful authorisation of the user’s payment card and confirmation of the booking by ACI d.d. Once the contract has been concluded, an electronic confirmation of booking and payment is sent to the email address provided by the user during the booking process.

By entering their details and their payment card details and confirming the booking, the user accepts these General Terms and Conditions in full and concludes a contract with ACI d.d. for the use of a daily berth.

A booking shall be deemed successfully completed only once ACI d.d. has issued the user with an electronic booking confirmation containing the booking reference number. A temporary payment authorisation or authorisation hold shown in the banking app or the card issuer’s app (including Revolut and other payment service providers), without a booking confirmation issued by ACI d.d., shall not constitute payment having been made or a confirmed booking. In the event of an unsuccessful booking, the authorisation hold shall be released in accordance with the time limits and procedures of the card-issuing bank.

The user’s payment card shall be charged in euros in accordance with ACI d.d.’s applicable Price List. The amount includes value added tax (VAT) in accordance with the applicable Croatian regulations. Any exchange rate differences, charges imposed by the card-issuing bank or other payment processing fees shall be borne by the user.

Regardless of whether the user acts as a Consumer or a Business User, the user shall not be entitled to withdraw from the contract within 14 days, as the daily berthing service is provided for a specific date, that is, period. Cancellation of a booking shall be governed exclusively by the provisions of Article 7 of these General Terms and Conditions.

Article 3 – Use of berth and arrival at the marina

The booking shall be valid for the day, that is, period for which payment has been made and shall expire at the start of the next chargeable day, in accordance with ACI’s Price List (2.00 p.m. on the following day).

The booked berth shall be held for the user until 8.00 p.m. on the arrival date specified in the booking, unless ACI d.d. and the user expressly agree otherwise in writing (including by email).

The user shall complete check-in at the marina reception on the arrival date specified in the booking. The user is required to arrive at the marina and complete check-in no later than 8.00 p.m. on the arrival date, unless ACI d.d. and the user expressly agree otherwise in writing (including by email). If the user expects to arrive after 8.00 p.m., they must notify the marina in good time and obtain confirmation from the marina that the booked berth will be held after that time.

If the user fails to arrive at the marina by 8.00 p.m. and has neither notified the marina of the delay in good time nor cancelled the booking in accordance with these General Terms and Conditions, ACI d.d. may treat the booking as a no-show, release the berth for use by other users and issue an invoice to the user for the unused booking.

No later than 30 minutes before entering the marina, the user shall, either by telephone or on VHF Channel 17, notify the marina where the berth has been booked of their arrival and request instructions and permission to enter the marina.

The allocation of berths within each ACI marina shall be determined by the marina staff. For all technical matters relating to the berth, the user shall directly contact the marina where the berth has been booked.

During their stay at the marina, the user shall comply with the applicable ACI Marina regulations and follow all instructions given by the marina staff.

Article 4 – ACI d.d.’s obligations

ACI d.d. shall provide the daily berthing service with due diligence, in accordance with the contract and these General Terms and Conditions.

The marina shall hold the booked berth until 8.00 p.m. on the arrival date specified in the booking, unless expressly agreed otherwise with the user in writing. Following the user’s arrival at the marina, ACI d.d. shall make the berth available to the user until the end of the paid period, subject to the booking confirmation, these General Terms and Conditions, berth allocation and the marina’s available berth capacity.

ACI d.d. undertakes to fulfil all obligations arising from the contract in full, except in cases of force majeure or other extraordinary circumstances beyond ACI d.d.’s control and which ACI d.d. could not reasonably have foreseen.

Article 5 – User’s obligations

When making a booking, the user shall provide true, accurate and complete information about themselves, their contact details (email address and telephone number at which they will be available on the date when the berth is used), and details of the vessel (in particular its length, beam and draught).

The user shall be liable for any damage caused by them, persons on board the vessel or the vessel itself within the marina, to other vessels or to the marina infrastructure during the use of the service.

If the actual dimensions of the vessel or characteristics affecting the price differ from the information provided in the booking, the provisions of Article 6 of these General Terms and Conditions shall apply.

Article 6 – Changes to a booking

6.1 Change of date, i.e. booking period

The booking date cannot be changed by means of a modification to an existing booking confirmation.

ACI d.d. may, in exceptional cases and subject to available marina capacity, approve the use of an already paid daily berthing service on another date, following a prior written request submitted by the user to the marina or ACI d.d.

Such request must be received no later than 2.00 p.m. on the day preceding the arrival date. A request received after this time limit shall not entitle the user to a change of date or a refund, unless ACI d.d., in accordance with its internal procedures, decides otherwise in a particular case.

If ACI d.d. approves the use of the paid service on another date, the booking may be used no later than the end of the current calendar year, in accordance with ACI d.d.’s internal procedures.

6.2 Change of Marina

The marina cannot be changed by means of a modification to an existing booking. If the user wishes to use a berth at another ACI marina instead of the marina specified in the original booking, the user shall make a new booking on their own for the desired marina, provided that a berth is available at that marina.

Following the completion of the new booking, the user shall submit the new booking confirmation to ACI d.d., after which the original booking shall be cancelled and the amount paid for the original booking shall be refunded to the user in full, provided that the conditions set out in these General Terms and Conditions and ACI d.d.’s internal procedures have been met.

6.3 Booking the wrong marina

If the user books a berth at a marina that does not meet their requirements (incorrectly selected marina), the user shall be entitled to a full refund, subject to the following conditions:

1. the booking is cancelled within one hour of its creation; or
2. the user makes a new booking for another (desired) marina for the same date.

6.4 Discrepancies in size or changing a vessel

If, upon arrival at the marina, it is established that the vessel is larger than the dimensions (length, beam and draught) specified in the booking, that is, the actual dimensions of the vessel fall within a higher price category according to the applicable Price List, ACI d.d. shall charge the difference in price up to the amount corresponding to the actual dimensions of the vessel.

If, upon arrival at the marina, it is established that the vessel is smaller than the dimensions specified in the booking, meaning that the price applicable to the actual dimensions would be lower than the amount paid, the user shall not have an automatic right to a refund of the price difference.

Certain berths or berth categories may, for technical, safety, operational or commercial reasons, be intended for vessels of a certain minimum length or a certain price category. Minor technical deviations in vessel dimensions may be tolerated; however, they shall not give the user an automatic right to a refund of the price difference.

If the difference in dimensions is significant or indicates that the user has booked a berth intended for larger vessels by entering dimensions larger than the actual dimensions of the vessel, ACI d.d. shall not be obliged to refund the difference and may retain the amount charged based on the dimensions specified in the booking.

A refund of the price difference for a smaller vessel may be approved only exceptionally, if ACI d.d., before issuing the invoice and based on an inspection of the vessel or the relevant supporting documentation, establishes that there has been no misuse, that approval of the refund would not adversely affect the availability of berthing for vessels of the appropriate length, and that the conditions set out in ACI d.d.’s internal procedures have been met.

The user shall be responsible for entering accurate and complete information about the vessel. A subsequent request for a refund of the price difference due to incorrectly entered information, submitted after the invoice has been issued or after the service has been used shall not entitle the user to a refund.

If the user arrives at the marina with a different vessel from the one specified in the booking, the booking may, when the invoice is issued, be linked to the correct vessel details, provided that the marina is able to accommodate such vessel at a berth. If the other vessel falls within a higher price category, the first paragraph of this clause shall apply and the difference in price shall be charged; if the other vessel falls within a lower price category, any refund of the price difference may be approved only subject to the conditions set out in the preceding paragraphs of this clause.

6.5 Issuing an invoice to another person or legal entity

As a rule, the invoice shall be issued to the user, that is, the recipient of the service specified in the booking.

The user shall submit a request that the invoice be issued to a legal entity, sole trader or another person other than the user specified in the booking to the marina no later than before the invoice is issued, together with the complete and accurate information required for issuing the invoice (name, address, personal identification number – OIB – and any other information required by law).

ACI d.d. may accept such request only if issuing the invoice to the specified person is permitted under the applicable accounting and tax regulations and ACI d.d.’s internal procedures.

Once the invoice has been issued, the customer or invoice recipient cannot subsequently be changed, except as part of the prescribed invoice correction procedure where there are valid grounds for doing so.

6.6 Extension of stay beyond the booked time

ACI d.d. shall not be obliged to approve an extension of the user’s stay beyond the period covered by the booking. The marina may approve an extension of stay only if sufficient capacity is available.

Where an extension is approved, the user shall pay for the additional period of berth use in accordance with the marina’s applicable Price List. If the marina does not have sufficient available capacity to approve the extension, the user shall vacate the berth no later than the expiry of the booked period.

Article 7 – Booking cancellations and refunds

The user may cancel a booking in writing (by email sent to the marina where the berth has been booked or to aci@aci-club.hr). A request for cancellation and refund shall include the booking reference number, the user’s details, the reason for the cancellation and, where applicable, the relevant supporting documentation.

7.1 Cancellation by 2.00 pm on the day before arrival

If the booking is cancelled no later than 2.00 p.m. on the day preceding the arrival date, the user shall be refunded 80% of the amount paid, while ACI d.d. shall retain 20% of the amount as a cancellation fee (handling fee).

7.2 Cancellation after 2.00 pm on the day before arrival

If the booking is cancelled after 2.00 p.m. on the day preceding the arrival date, the user shall not be entitled to a refund of the amount paid, and ACI d.d. shall charge the full amount for the unused booking.

The cancellation period shall be determined by the objectively recorded time of receipt of the cancellation request in ACI d.d.’s system. A cancellation request received after the time limits specified in clauses 7.1 and 7.2 (even if received only a few minutes after the expiry of the applicable time limit) shall not entitle the user to a refund.  Exceptions are permitted only in the cases expressly provided for in these General Terms and Conditions.

7.3 Failure to arrive at the marina (No-show)

If the user fails to arrive at the marina, that is, does not commence use of the booked berth by 8.00 p.m. on the arrival date, and has neither cancelled the booking within the prescribed time limits nor expressly agreed otherwise with ACI d.d. in writing, the booking shall be treated as a no-show and the user shall not be entitled to a refund of the amount paid.

7.4 Adverse weather conditions

The user is solely responsible for assessing weather conditions in good time and determining whether arrival at the marina is possible. If the booking has not been cancelled within the time limits set out in clauses 7.1 and 7.2 of this Article, the user shall not be entitled to a refund on account of adverse weather conditions, unless ACI d.d., exceptionally and in a particular case, decides otherwise on the basis of a decision of an authorised person or the competent department of ACI d.d., in accordance with its internal procedures. Such a decision shall not constitute an obligation on the part of ACI d.d. or grounds for future claims.

7.5 Circumstances relating to the user

Engine failure, technical defects affecting the vessel, medical emergencies or any other circumstances relating to the user or the vessel that prevent the user from using the booked berth shall not entitle the user to a refund of the amount paid if the booking has not been cancelled within the time limits specified in clauses 7.1 and 7.2 of this Article. Any request submitted by the user may be considered on an individual basis; however, a refund shall be granted only exceptionally, on the basis of a decision of an authorised person or the competent department of ACI d.d., in accordance with its internal procedures.

7.6 Duplicate booking

If, through the user’s own error or a system error, the user has made two or more bookings for the same berth, the same period and the same vessel, the user shall be entitled to a full refund of the amount paid for the duplicate booking, upon submission of a written request.

7.7 Cancellation within one hour of making the booking

The user shall be entitled to a full refund of the amount paid if the booking is cancelled within one hour of the time it was made. This right shall also apply to bookings made on the day of arrival at the marina, provided that the user has not commenced use of the berth.

7.8 Reinstatement of a cancelled booking and arrival at the marina

A cancelled booking cannot be reinstated or reactivated. If the user nevertheless arrives at the marina after cancelling the booking, the marina shall charge for the stay in accordance with the applicable Price List, payable directly at the marina reception. ACI d.d. may, where it deems appropriate, and provided that the user pays for the stay at the marina reception, approve a full refund of the cancellation fee previously charged. Any decision to grant such a refund shall be made by an authorised person or the competent department of ACI d.d. in accordance with its internal procedures. Such a decision is at the sole discretion of ACI d.d. and shall not constitute a contractual obligation or grounds for future claims.

7.9 Refund procedure

Refunds shall be made using the same payment method by which the booking was paid for, as a rule to the user’s payment card used when making the booking, in accordance with ACI d.d.’s procedures and the rules of the relevant card scheme.

The refund shall be processed within 30 days of approval of the request and receipt of all required information and supporting documentation. The date on which the refund is credited to the user’s account also depends on the card-issuing bank and the relevant card company.

7.10 Multi-day bookings – Cancellation and refunds

Where a booking covers more than one chargeable day, cancellation of an individual unused day shall be possible only if the request for cancellation of that day is received within the time limit prescribed for cancellation of that individual day. The user shall not be entitled to a refund for days that have already commenced, have been used or for which the applicable cancellation period has expired.

7.11 Promotional offers, discounts, vouchers, ACI Card and complimentary ACI days

Promotional offers, discounts, vouchers, ACI Card benefits and complimentary ACI Days (including the “2+1 Free” offer) shall apply only if the relevant offer is valid, its application is technically supported by the online booking system, and it has been properly indicated and correctly entered before payment or, at the latest, before the invoice is issued. Promotional offers shall not apply retrospectively to bookings that have already been paid for, have been cancelled or not used or are subject to cancellation charges, unless ACI d.d. expressly decides otherwise in a particular case. If the user pays for the service online and only subsequently submits a voucher or claims complimentary ACI Days or an ACI Card benefit, a refund shall not be granted automatically: it may be approved only if ACI d.d. establishes that all conditions governing the use of the benefit have been met and that the benefit has not previously been used. In such case, the refund shall be made to the user’s payment card used to make the booking.

Article 8 – Cancellation or inability of ACI d.d. to provide the service

If, for any reason, ACI d.d. is unable to provide the daily berthing service for the booked period (including, but not limited to, cases of overbooking, force majeure or extraordinary operational or safety-related circumstances), it shall notify the user without undue delay using the contact details provided by the user when making the booking (email and/or telephone).

In the event of overbooking or any other inability on the part of ACI d.d. to provide the contracted service, the user shall be entitled to a full refund of the amount paid, which shall be processed as soon as possible, and no later than 30 days thereafter.

If ACI d.d. cancels the berthing service for any other reason, the user shall be entitled to a refund of the amount paid.

In all cases referred to in this Article, the user shall not be entitled to compensation for any other loss, loss of profit or indirect loss, unless otherwise required by mandatory legal provisions.

Article 9 – Complaints and dispute resolution

The user may enter any comments, complaints or objections in the form available at the reception desk of an ACI marina or submit them electronically to aci@aci-club.hr or by post to: ACI d.d., Rudolfa Strohala 2, 51000 Rijeka.

ACI d.d. undertakes to consider any complaint in accordance with good business practices and these General Terms and Conditions, remedy any shortcomings in the provision of the service and provide the user with a written response within the time limit prescribed by law.

ACI d.d. shall respond to the user’s written complaint within 15 days of receipt of the complaint.

The user and ACI d.d. shall endeavour to resolve any disputes amicably. If an amicable settlement cannot be reached, jurisdiction over any dispute shall lie with the competent court in Rijeka, and shall be governed by the laws of the Republic of Croatia, unless mandatory legal provisions governing consumer disputes require the jurisdiction of another court.

Article 10 – Personal data protection

10.1 Data controller

The data controller responsible for the user’s personal data is ACI d.d., with its registered office in the Republic of Croatia. Contact details for enquiries regarding personal data protection and the exercise of data subject rights: dpo@aci-club.hr.

10.2 Purposes of data processing

ACI d.d. processes the user’s personal data for the following purposes:

• receiving, processing and completing bookings for daily berths, and concluding and performing the contract;
• processing payments and issuing refunds;
• communicating with the user in relation to the booking, arrival at the marina and provision of the service;
• issuing and retaining invoices and fulfilling legal obligations in the fields of accounting, taxation and other regulations;
• handling complaints, grievances and disputes, and protecting the rights and interests of ACI d.d.;
• marketing communications, only where there is a valid legal basis for such processing (the user’s consent or legitimate interest within the limits prescribed by law).

10.3 Legal bases for data processing

The processing of the user’s personal data is carried out on the following legal bases: performance of a contract to which the user is a party, compliance with the data controller’s legal obligations, ACI d.d.’s legitimate interests (in particular, ensuring security, preventing misuse and improving services) and, where applicable, the consent of the data subject.

10.4 Categories of data

ACI d.d. collects personal and other data necessary for processing the  booking and  performing the contract, in particular: first name and surname (or the name of a legal entity and details of its authorised representative), address, personal identification number (OIB) or another identification number where required, email address, telephone number, vessel details (name, dimensions and other technical characteristics), and payment details (transaction data necessary for processing payments and, where applicable, refunds).

10.5 Data recipients

Users’ personal data may be accessed only by authorised employees of ACI d.d. who require such data for the performance of their work duties. Data may also be entrusted to data processors with whom ACI d.d. has entered into a data processing agreement, such as providers of IT services, booking system services, card payment processing services, and accounting and other business services, as well as banks and card companies for the purpose of processing payments and refunds. Data shall be disclosed to competent public authorities only where there is a legal obligation to do so.

10.6 Data retention period

Users’ personal data shall be retained for as long as necessary to achieve the purpose of processing, and in accordance with the retention periods prescribed by tax, accounting and other applicable regulations of the Republic of Croatia. After expiry of the relevant retention period, the data shall be deleted or anonymised, unless ACI d.d. has a legal basis or legitimate interest for retaining it for a longer period.

10.7 Data subject rights

As a data subject, the user shall have the right, subject to the conditions set out in the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR) and national legislation, to exercise the following rights:

• the right to access personal data;
• the right to rectification of inaccurate data and completion of incomplete data;
• the right to erasure of data (“right to be forgotten”);
• the right to restriction of processing;
• the right to data portability;
• the right to object to processing, particularly where processing is based on legitimate interest or carried out for direct marketing purposes;
• the right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal;
• the right to lodge a complaint with the competent supervisory authority — the Croatian Personal Data Protection Agency (AZOP), azop@azop.hr.

The user may exercise their rights by submitting a written request to the registered office address of ACI d.d.or by email: dpo@aci-club.hr.

10.8 Processing security

ACI d.d. applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or other misuse. All ACI d.d.’s employees and business partners are obliged to maintain confidentiality and comply with privacy protection principles.

10.9 Additional information

More detailed information on the processing of personal data, applicable protection measures and the exercise of data subject rights is available in the document General Personal Data Protection Policy of ACI d.d. published on the website www.aci-marinas.com.

Article 11 – Final provisions

Any matters not expressly regulated by these General Terms and Conditions shall be governed by the applicable regulations of the Republic of Croatia, including regulations governing civil obligations, consumer protection and personal data protection.

In the event of any inconsistencies between these General Terms and Conditions and the applicable General Berthing Terms and Conditions of ACI d.d., these General Terms and Conditions, as special terms and conditions, shall apply to bookings made through the website insofar as they provide for different regulation.

ACI d.d. reserves the right to amend these General Terms and Conditions. Amendments shall enter into force upon publication on the www.aci-marinas.com website. Bookings made before an amendment shall be subject to the General Terms and Conditions in force at the time the booking was made.

If any provision of these General Terms and Conditions is found to be null and void or unenforceable, this shall not affect the validity of the remaining provisions, and the provision affected shall be replaced by a provision that is closest in meaning and is in accordance with the applicable regulations.

These General Terms and Conditions shall apply from the date of their publication on the www.aci-marinas.com website – July 22, 2026.